The DigitalBoost Grant for Scotland's Businesses | Business Gateway
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FAQS

Important Dates

Once you have passed the eligibility stage you have a minimum of 7 and a maximum of 28 days to complete your Digital Integration Plan (DIP). Please note your place in the queue is secure. Please use this time to access support and advice to plan your digital project.

Once you have completed the DIP, you have a maximum of 14 days to submit your Grant Application.

All Grant Claims must be submitted by the 21st of December 2021.

Please note there will be no obligation to pay grant claims submitted after this date.

Q: Why are registrations closed?

The response to the grant has been exceptional and as a result registrations are closed.

Q: What is the application process?

-The process is in four stages:

1.) Eligibility Question Set – completing these questions will determine if you are eligible to apply for a DigitalBoost Development Grant. If eligible, your place in the queue is secure.

2) Digital Integration Plan (DIP) –this step of the application process requires you to complete the Digital Integration Plan.  The Digital Integration Plan (DIP) is key to helping you define and scope your Digital Project.  The DIP will help you think about the support required to identify the right technology and appropriate supplier/s to bring your Digital Project to life. Filling in the DIP is a conditional part of the application process and we strongly encourage you to take your time and fill this in as thoughtfully and comprehensively as possible. The resultant Implementation Roadmap will support and underpin the success of your Digital Project. 

3) Application Form – This is the grant application form which will be pre-populated with your details from the Eligibility Question Set and the DIP. You have 14 days to complete and submit your application. The Grant Support Team will reply within 28 days to let you know if your application has been authorised or not.

4.) Claim Process – After you have received your grant award, you will have 8 weeks to complete your digital project and submit evidence of your grant spend. Once your eligible evidence is verified your grant payment will be disbursed.

Q: I cannot complete the online application. Can I speak to someone to assist me?

-Yes, the DigitalBoost Grant Support Team can help you complete your application. They can be contacted on: 0345 646 0982 (Monday to Friday 9am - 5pm) or email info@digitaldevelopmentgrant.org

Q: How will you decide which applications to authorise?

- Eligible applications will be authorised on a chronological basis until available budget has been exhausted. We will review your application against the grant criteria, and we will contact you if we have any questions around that or require further documentation/proof.

Q: What type of expenditure is likely to be accepted?

Eligible purpose(s) of the grant-funded project include: 

- Reducing (non-staff) operational costs 

- Improving market share  

- Enabling employment to be safeguarded or increased. This does not include     equipment for employees not yet employed. 

- Increasing revenues  

- Increasing profit margin  

- Improving cyber security 

- Moving business online 

- Eligible expenditure is to introduce new digital capabilities to your business: 

- Enhancing digital skills of workforce 

- Buying software 

- Buying IT, or digital communications, hardware 

- Building an online booking/ticketing system 

- Building an Ecommerce website 

- Developing an app 

- Digital Consultancy costs 

- Software or hardware rental (first year costs only) 

- Building or maintaining websites that are brochures or provide information 

- Ongoing annual charges for platforms, hosting or online content management (first year costs only) 

Ineligible expenditure (for the grant element of the project) is classed as:

- Digital marketing. 

- Marketing: attending trade fairs, PR & marketing activity, and branding. 

- Initiatives to reduce employment in the business. 

- Statutory costs, property development, and the purchase of stock. 

- Software or hardware rental costs beyond the first year. 

- Existing and/or ongoing annual charges for platforms, hosting, or online content management. 

- Gaining quality accreditation. 

- Building improvements, groundworks, fixtures, and fittings. 

Q: What evidence do I need to apply for the grant?

Company Registration number or HMRC Unique Tax Reference and evidence of trading

• 6 Months bank statements evidencing trading income

• Details of last financial year, current financial year and next financial year turnover and profit (loss).

• Vat registration number (if applicable)

Itemised quotes for the total project, each quote must detail:

• Supplier details

• The exact item being purchased – including description and brand

• Prices and any applicable VAT

• Bank Account Details

• You must declare de minimis support from all public agencies received in the past 3 years plus any pending applications for support.

Q: How long does the grant process take?

The Grant Support Team will reply within 28 days to let you know if your application has been authorised or not.

If your grant is authorised - you have up to 8 weeks (from the date of the application authorisation email) to buy your product(s)/service(s) and claim the grant.

Once we’ve received your claim for the grant, including receipts and proof of payment, we will transfer the funds to your stated bank account within 10 working days.

Q: I already have a Digital Development Loan. Am I eligible for the grant?

-Yes, you can apply for a DigitalBoost Development Grant even if in receipt of a Digital Development Loan. Likewise, you can apply for the loan if you are successful in receiving a grant. Find out more about the Digital Development Loan

Q: Do I have to provide more than one quotation to demonstrate the proposed project spend?

-One quotation will be sufficient to demonstrate your project costs. If we have any questions about the quotations, we will be in touch with you.

Q: How can I find out the status of my grant application?

You can login to the application portal at any time to check on the status of your application.

Q: What do I do if I want to make a complaint?

It is our aim to provide you with the highest level of customer service possible. However, if we fall short or you experience a problem, please give us the opportunity to resolve things. We will always seek to respond positively and resolve things as quickly and efficiently as possible.

Complaint Process:
We will respond to your complaint within 5 working days. If we need longer, we will email to give you an update and let you know when you can expect a full response.

Once all the details of the complaint have been investigated, (we may call you for further details) we will issue a ‘final response’ to your complaint.

Our online complaint form

Please complete the Complaints Form and press submit. We will acknowledge receipt of your complaint within 24 hours and respond to you within 5 working days.

Q: My grant application was rejected. Can I appeal this decision?

If your application has been rejected and you would like to appeal, you can use this link to complete the Appeal Form and submit to the Appeals’ Panel. PLEASE NOTE: you must submit your appeal within 5 working days of the email advising you of the grant decision. The Appeals Panel decision is final and subsequent appeals will not be considered.  

We will then confirm receipt of your appeal and aim to reassess your application within 5 working days. We may contact you within this time to discuss further. Subsequently you will be notified by email on the outcome of your appeal.

If the original decision is overturned, your application will be processed as normal and then subject to you providing proof of expenditure, the funds will be transferred to you.

Q: Where can I get more support for my business?

-To find out about what support is available to help your business during these challenging times visit bgateway.com or speak to your local Business Gateway office.

Q: I don’t understand the terminology of Subsidy / de minimis State Aid?

You must declare any subsidy (previously this was de minimis State Aid, under EU Law 1407/2013) support from all public agencies received in the past 3 years, plus any pending applications for support. When you received that support the provider will have supplied you with the de minimis value of the support. If this exceeds 350,000 Special Drawing Rights, around £315,000 (the exact value is calculated daily) then you are not eligible for the DigitalBoost Development Grant.

Q: What does the Cyber Essentials Pre-Assessment entail?

All recipients of a Digital Boost Development Grant (DBDG) must undertake ‘the Cyber Essentials Pre-Assessment’ via Scottish Business Resilience Centre (SBRC).

The Cyber Essentials Pre-Assessment (CEP-A) is a comprehensive cyber health check for your organisation. There is a cyber-attack on small businesses every 19 seconds, which can be seriously destructive for these businesses. Many businesses are unaware of their weak points or how to strengthen them. This is where the CEP-A comes in!

 

The compulsory CEP-A is 100% grant funded.  On DigitalBoost grant award SBRC will invoice you £800 (plus VAT).  You will be allocated a Trusted Partner to work with your business on your Cyber Security.  You can claim the grant to cover the support you receive by submitting evidence of payment of the SBRC invoice to the grant platform.

 

Further details, FAQ and the full process can be viewed here.


Q: I have registered an Expression of Interest (EOI) for the grant and when I log into the grant platform, I can’t see an application form?

Grant applications are now closed. This means that at this time you cannot complete a grant application form. Your EOI means that should further funds become available we can invite you to submit a grant application.

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